Personnel Complaint Procedure

It is the policy of the Eastchester Police Department to investigate all complaints made against the department or its personnel, thoroughly, completely and impartially. A proper relationship between the department and the citizens we serve, fostered by trust and confidence, is essential to effective law enforcement efforts. 

The Eastchester Police Department complaint process has been developed to ensure this proper relationship provides people with a fair and effective method to address legitimate complaints against Department personnel and to protect officers and employees from false charges of misconduct or wrongdoing.

The department would prefer you speak with a supervisor when you file a complaint. We do this to ensure that we obtain all the necessary information that we will need to fully and impartially investigate your complaint, as well as expedite the resolution of any complaints. 

If you do not want to speak with a supervisor, you are able to file a complaint against an employee or officer by fully and accurately completing a Civilian Personnel Complaint form. We ask that you print neatly or type the form if possible. An electronic version of this form is available in PDF form by clicking the link at the bottom of this web page. When you have completed the complaint form, you can return it to the Police Department in any of the following ways:

  • Drop it off at the Police Department front desk in a sealed envelope;
  • Mail it to the Eastchester Police Department, 40 Mill Road Eastchester, N.Y. 10709
  • Email it to the Police Department at
  • Civilian Personnel Complaints may be made over the telephone by calling the Eastchester Police Department (914) 961-3464. Complaints made over the phone will be followed up by a Supervisor / Investigator and will require the complaint form to be completed.  

The Department will assign your complaint to a supervisor to investigate. If a complaint is taken anonymously, during the investigation, the complainant will be interviewed by an investigator. 

The Department will send you a letter notifying you of the conclusion of the investigation.

It is unfortunate that you had the occasion to be less than satisfied with a member of our department, and we certainly hope that all future contacts with members of our department are positive ones.

The Civilian Personnel Complaint form must be completed in its entirety and signed prior to submission. 

Civilian Complaint Forms